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Role is with:Will Gregory Recruitment Director |
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Role is with:Will Gregory Recruitment Director |
Service Experience Design??? If you know, you know… and in case you don’t, Service Experience Design is the ability and act of designing and mapping out solutions at an organisational level, it goes way beyond a single digital product.
Service Designer focuses on the full end-to-end experience which may include digital touchpoints — but also physical infrastructure, process, system, employee, team, and department.
If you live in the space where CX meets UX & EX, then this is the role for you!
On behalf of our Auckland based client, The Pond Recruitment is now looking for a Service Experience Designer to take up a senior design position in an organisation whose mission is to simplify the complex international export, import, and supply chain journey for their customers.
This is a hands-on design role with a stake and voice in strategic direction. Day to day you’ll support and co-design with the Lead Service Experience Designer, bringing to experiences that will push boundaries. You will take an experimental and truly creative approach when designing insight-driven service experiences.
You will have a real passion and the ability to craft exceptional service experiences. You will thrive and flourish in an environment that nurtures growth. You will play a critical part in an organisation that is responsible for over 30% of NZ’s export market – literally introducing Kiwi brands and products to the world!
To be truly successful in this role you will have respect, exposure, and commercial experience partnering with wildly diverse contributors. You will carry the ability to effectively communicate the design journey and intent, helping inform and influence Customers, Users, Employees, Executives, Boards, and everyone in between throughout the service experience design journey.
Are you inspired by human-centered design? Do you love and live by lean experience design methodology practices? YES & YES? Then do not hesitate and APPLY TODAY!
The breakdown
We’re looking for an experienced designer in:
Some key responsibilities are:
Are you someone who is:
The reward:
Mandatory requirements:
In summary
We’re looking for an experienced human-centered design gun with expertise in organisational and service experience design. You may come from a background in product design, research, or another form of experience, You’ll be motivated to join a team on a mission to simplify the complex international export, import, and supply chain journey.
Apply today
We know it’s the holiday season and you’re having a well-deserved break, but if you think this role is a great fit for you, don’t wait and apply now with a brief summary of why you may be interested in this position. Applications will be reviewed in January 2022 and we’ll get back to you then. Happy holidays!
About The Pond
The Pond is committed to becoming New Zealand’s number one specialist recruiter in the Digital & Tech, Creative & Design, and Marketing, Media & Sales sectors. We focus on finding the best candidates in the local and overseas market, that last the distance and help transform our clients’ businesses. Established in 2006, The Pond is driven by a dedicated team of experienced recruiters and support team who get results for clients daily. Our audited placement average is 4.4 years, so the people we place do stick.
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