Customer Experience Representative

Are you a positive person with a passion for customer experience and service? Have you always wanted to get into the fashion industry? Are you looking for your first career role?

On behalf of our Auckland-based client, The Pond Recruitment Agency is looking for a talented and passionate Customer Experience Representative with big energy, personality, and awesome people skills to join an award-winning fashion brand on a full-time basis.

This role would suit a confident and friendly person with a year or two of experience in a customer-facing role, ideally Retail, Hospitality, or Customer Service. You might be looking for a role with career pathways into Sales, Marketing, and Fashion, or maybe you are looking for your first big career break. Either way, this is the role for you. 

To succeed in this role, you will be someone with stellar communication skills, through both email and phone calls, able to own and manage the customer experience to help customers overcome barriers to purchase and resolve complaints, the ability to work quickly in a fast-paced and demanding environment, be positive and constructive under pressure, but most importantly, you will have a passion for fashion and a love for helping customers.

Want to join an iconic NZ fashion brand? Ready for the next step up in your career? Then APPLY NOW!

The breakdown

We are looking for a candidate with experience in:

• Customer Service, Retail, or Hospitality

Some key responsibilities are:

• Deliver exceptional customer service via email, phone calls, and other channels.
• Assist customers with problem-solving and troubleshooting online issues, ensuring their satisfaction and contributing to increased sales.
• Delight customers by promptly resolving their feedback and concerns with effective techniques that leave them with a positive experience of the brand.
• Collaborate with internal teams and external suppliers (e.g. Couriers) to swiftly address any queries or concerns.
• Awesome communication skills - both written and spoken - to easily collect all the info that matters.

Are you someone who is… 

• A born people person?
• Passionate and knowledgeable about retail fashion?
• Can work autonomously?
• Positive attitude, friendly and motivated?
• Resilient and calm?

The reward

• Junior Salary of $50k
• Be part of an iconic and award-winning fashion brand
• Generous employee discount on all products

Apply today

If this role sounds like you then apply online with a brief summary of why you may be interested in this position & a copy of your CV.

About The Pond  

The Pond is committed to becoming New Zealand’s number one specialist recruiter in the Digital & Tech, Creative & Design, and Marketing & Sales sectors. We focus on finding the best candidates in the local and overseas market, that last the distance and help transform our clients’ businesses. Established in 2006, The Pond is driven by a dedicated team of experienced recruiters and support team who get results for clients daily. Our audited placement average is 4.6 years, so the people we place do stick.